FaxThat is a fax transmission service that allows individuals and businesses to send documents worldwide via fax. You may use FaxThat to send legitimate documents including but not limited to business correspondence, legal documents, medical records, and personal communications, provided you have the right to send such documents.

By using FaxThat you agree to comply with all applicable local, national, and international laws and regulations.

You may not use FaxThat to send:

• Unsolicited commercial messages (spam) or bulk fax marketing without recipient consent
• Content that is unlawful, defamatory, harassing, threatening, or fraudulent
• Material that infringes any intellectual property, privacy, or other rights
• Content containing malware, viruses, or harmful code
• Content that violates any applicable export control laws
• Documents you do not have the legal right to transmit

FaxThat reserves the right to suspend or terminate access to any user found in violation of these terms.

FaxThat transmits documents via the public switched telephone network (PSTN) through InterFax. While we take reasonable steps to ensure reliable delivery, fax transmission is subject to factors outside our control including recipient line availability, network conditions, and third-party service availability.

FaxThat is not responsible for failed deliveries due to incorrect fax numbers, unavailable recipient lines, or factors attributable to third-party providers.

You will only be charged for successfully delivered faxes. Failed transmissions will not be billed.

FaxThat is provided "as is" and "as available" without any warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or free from viruses or other harmful components. Your use of FaxThat is at your sole risk.

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Any disputes arising from the use of FaxThat shall be subject to the exclusive jurisdiction of the courts of South Africa.

FaxThat collects only the minimum data necessary to provide the fax transmission service:

• Email address — used solely to send you delivery confirmation and status notifications
• Destination fax number — used solely to transmit your document
• Uploaded document — transmitted to InterFax for fax delivery and deleted immediately after transmission
• Page count and transaction amount — used for billing purposes via Paddle

We do not collect names, physical addresses, phone numbers, or any other personal information beyond what is listed above. We do not create user accounts or maintain user profiles.

FaxThat is designed with minimal data retention:

• Your uploaded document is deleted from our servers immediately after it is transmitted to InterFax
• Your email address and fax number are stored temporarily (up to 24 hours) in Cloudflare KV solely to process delivery notifications, and are deleted once a final delivery status is received
• Payment data is handled exclusively by Paddle and is not stored on FaxThat servers

FaxThat uses the following third-party services to operate. Each has its own privacy policy:

• InterFax — fax transmission provider. Your document and destination fax number are transmitted to InterFax for delivery. See interfax.net/privacy
• Resend — transactional email provider. Your email address is shared with Resend solely to deliver confirmation emails. See resend.com/legal/privacy-policy
• Paddle — payment processor. Payment and billing information is handled by Paddle as Merchant of Record. See paddle.com/legal/privacy
• Cloudflare — infrastructure and security provider. See cloudflare.com/privacypolicy

FaxThat does not sell, rent, or share your personal data with any third parties beyond what is necessary to provide the service.

FaxThat contains no advertisements and does not use advertising networks, tracking pixels, or analytics cookies. We do not share any data with advertisers or marketing platforms.

This privacy policy applies solely to FaxThat. Our service may reference or link to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:

support@faxthat.com

We will respond to all privacy-related inquiries within a reasonable timeframe.

FaxThat operates on a charge-on-delivery model. Your payment is processed at the time of submission, and you will only be charged for faxes that are successfully delivered to the destination fax number.

If your fax fails to deliver after all retry attempts, an automatic refund will be issued to your original payment method.

Refunds are issued automatically when a fax fails to deliver. You do not need to contact us to request a refund for a failed fax.

You will receive an email notification confirming the refund has been processed. Please allow 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

A $0.50 administrative fee is deducted from all refunds to cover processing and transmission costs incurred during delivery attempts. This fee applies regardless of the reason for delivery failure, including incorrect fax numbers.

For example, if you paid $1.00 for a single-page fax and delivery failed, you would receive a refund of $0.50.

The following are not eligible for refunds:

• Successfully delivered faxes — once a fax has been delivered, no refund will be issued
• The $0.50 administrative fee — this is non-refundable in all circumstances
• Faxes rejected due to prohibited content or terms of use violations

Fax delivery typically occurs within 5–15 minutes of submission, depending on destination line availability. InterFax will attempt delivery up to 4 times before marking a fax as failed.

You will receive an email notification when your fax is delivered, or if all delivery attempts have been exhausted.

If you have questions about a refund or believe a refund was incorrectly processed, please contact us at:

support@faxthat.com